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About Us This web site is owned and operated by Digitdoc Records who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our contact details:

Email: music@digitdocrecords.com

Digitdoc Records Ltd is registered in England, company number: 06483346
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept most major credit and debit card payments via a secure PayPal link. If you are shopping online from outside of the UK, place your order and your credit card company will convert the transaction to UK Sterling.

Once your payment has been accepted, you will be sent a confirmatory email to the address you entered during the payment process.

For digital downloads, this will contain details of a unique URL from where your purchase may be downloaded. This link will be valid for 36 hours from the time the email was sent. Please be sure to allow emails from music@digitdocrecords.com. Usually the download will also be available immediately on returning from the PayPal link. Look for the "Click here to download" message below each purchased item on the receipt page.

Shipping And Handling There are no shipping or handling charges for digital downloads.

Shipping prices for CDs vary depending on the delivery location (UK, other EU, North America, Rest of the world) and the number of items bought.

When ordering goods from us for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from us, you are considered the "importer of record" and must comply with all laws and regulations of the country in which you are receiving the goods.


Delivery Schedule Not applicable for digital downloads.

Typical delivery times for CDs are (larger packages may take longer):
UK 2 - 3 working days (surface mail)
EU 3 - 4 working days (airmail)
Elsewhere 7 working days (airmail)
Back Orders Not applicable for digital downloads.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Reaching Us If you need to reach us, please email us using the link on the store page,
Privacy Policy Digitdoc Records Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy All sales of digital downloads are final and we do not accept returns of digital downloads. Once you have purchased digital content we strongly advise you to download it promptly and to make back-up copies of it. You bear all risk of loss after purchase and for any loss of digital content you have downloaded, including any loss due to a computer or hard drive crash.

On items delivered by post, you should check the goods immediately upon receipt and notify us within 7 working days of delivery confirming in writing if any item is damaged or does not comply with your original order. Failure to do so will mean that you have accepted the goods.

Where a claim of defect or damage is made, we shall be responsible for the recovery of the goods from you. You will be entitled to a full refund (including delivery costs) if the goods are found to be defective.


 

 

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